When I began my career in the HVAC industry, I did not know that I would enjoy my learning experience.
- I was put under a very humble, wise, and excellent supervisor who had won employee of the month for a year consecutively.
I was looking forward to learning about heating and air conditioning. Beyond this, I wished to know how to handle difficult customers and to keep cool at all times even under pressure. My supervisor likes teaching on the job, he would take us to site visits and have us outline the steps involved in services such as boiler installation, and furnace/heater tune-up. This was a way to engage us in the actual job without reducing the quality. When he knew you were ready, he would then assign tasks when on-site visits and watch in silence as we worked. He would correct us if we got a step wrong. This was essential in creating the energy saving help manual for the new heating units as well as the aged central heating systems. Sometimes, we would be left at the heating corp and instructed to handle the sales of the systems such as oil heater, space heater as well as a ductless HVAC, and wireless thermostat. He would monitor how we handled customers, especially those that were demanding HVAC tech services without an appointment. From experience working with him, I knew to stay calm and not dismiss the customer requesting assistance with the electric heating systems. One major system that was difficult to install was the geo heat pump but our supervisor was very patient in repeating the process so many times until I got it. I had the best learning experience of my career with my supervisor who was later promoted to a managerial position.