When I began our work in the HVAC industry, I did not guess that I would like our reading experience. I was put under a genuinely humble, wise, and excellent manager who had won employee of the month for a year consecutively. I was looking forward to reading about heating & A/C, beyond this, I wished to guess how to handle hard purchasers and to keep cool at all times even under pressure. My manager prefers teaching on the task, he would take us to locale visits and have us outline the steps involved in services such as boiler installation, and furnace/heater tune-up! This was a way to engage us in the actual task without reducing the quality. When he knew you were ready, he would then assign tasks when on-site visits and watch in silence as all of us worked. He would respected us if all of us got a step wrong. This was essential in creating the energy saving help manual for the modern heating units as well as the old central furnaces. Sometimes, all of us would be left at the heating corp and instructed to handle the sales of the systems such as oil heater, space oil furnace as well as a ductless HVAC, and wireless temperature control. He would monitor how all of us handled purchasers, especially those that were demanding HVAC tech services without an appointment, however from experience working with him, I knew to stay calm and not dismiss the customer requesting assistance with the electric furnaces, then one major plan that was hard to install was the geo heat pump but our manager was genuinely patient in repeating the process so many times until I got it. I had the best reading experience of our work with our manager who was later promoted to a managerial position.